Palmspire Technology Solutions INC. - Service Fulfilment Policy

1.1 - This Policy governs the manner in which Palmspire Technology Solutions INC (“Palmspire”, “we”, “us”, “our”) accepts, processes, and fulfils paid engagements for website-design, website-development and related digital services (collectively, the “Services”) purchased through the Stripe-enabled checkout at www.palmspire.com (the “Site”).

1.2 - The Policy forms an integral part of our Master Service Agreement (“MSA”) and Statement of Work (“SOW”). Where the MSA/SOW and this Policy conflict, the MSA/SOW prevails.

Order – a completed purchase at the Site or countersigned SOW that specifies scope, price and timeline.

Kick-off Date – the earlier of (a) Palmspire’s written confirmation of Order acceptance; or (b) Stripe’s confirmation of successful payment.

Deliverables – design mock-ups, source code, documentation, or any digital asset explicitly listed in the SOW.

Client Content – text, images, data, logos or other materials supplied by the Client for incorporation into the Deliverables.

3.1 - Palmspire accepts an Order only after:

a. receipt of the initial Service Deposit (typically 40% of the total fee, unless otherwise stated); and

b. issuance of an electronic Order Confirmation.

3.2 - Stripe immediately authorises and captures the Service Deposit. Any balance is invoiced per milestone or on final acceptance, as set forth in the SOW.

3.3 - If Palmspire declines an Order before Kick-off, all sums paid are refunded in full to the original payment method.

4.1 - Indicative timelines (subject to the Client meeting its obligations under § 5):

4.2 - Palmspire delivers interim and final Deliverables exclusively in electronic form (download link or staging-server access). No physical shipment is involved.

5.1 - The Client shall supply all Client Content, brand guidelines and third-party licences on or before the dates agreed in the SOW.

5.2 - Delays in providing Client Content or approvals extend the timeline on a day-for-day basis.

5.3 - The Client warrants that Client Content does not infringe any third-party rights.

6.1 - Each design or development phase includes two (2) rounds of revisions at no additional cost.

6.2 - Change requests beyond the agreed scope or after final acceptance are chargeable at Palmspire’s then-prevailing hourly rate or under a fresh SOW.

7.1 - A Deliverable is deemed Accepted when the Client:

a. confirms acceptance in writing; or

b. fails to reject in writing within five (5) business days of delivery.

7.2 - Upon Acceptance and settlement of all outstanding invoices, Palmspire transfers to the Client all right, title and interest in the Deliverables, excluding any Palmspire pre-existing IP or licensed third-party components, which are granted on the licence terms stated in the MSA.

8.1 - Pre-Kick-off: The Client may cancel within 24 hours of paying the Service Deposit for a full refund.

8.2 - Post-Kick-off:

a. If cancelled before the first Deliverable, Palmspire retains the lesser of (i) 20% of the total project fee, or (ii) documented hours expended at the agreed rate; the balance is refunded.

b. If cancelled after delivery of any phase, Palmspire refunds only the unused portion of fees attributable to unfinished phases, net of work completed.

8.3 - Non-Delivery: If Palmspire fails to supply a Deliverable within 30 calendar days of the contractual deadline (other than for Client delay or Force Majeure) the Client may terminate and receive a pro-rated refund of unearned fees.

The Client agrees to first notify Palmspire at hello@palmspire.comof any payment dispute and allow 10 business days to investigate and remedy before initiating a Stripe or card-issuer chargeback.

10.1 - Unless specified in the SOW, post-launch maintenance is not included. Palmspire offers monthly or hourly support plans purchasable through the Site.

10.2 - Support is fulfilled remotely via e-mail, ticketing portal, or secure screen-share sessions.

Palmspire is not liable for delay or non-performance caused by events beyond its reasonable control—including, without limitation, internet outages, third-party hosting failure, pandemic, acts of God, or governmental regulation. Time for performance is extended for the duration of such event.

12.1 - This Policy and any dispute arising hereunder are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles.

12.2 - The parties submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware.

12.3 - Nothing prevents either party from seeking injunctive relief in any competent court to protect intellectual-property or confidentiality interests.

E-mail (Project & Billing): hello@palmspire.com

Phone: +1 (403)-465-0648 (09:00–18:00 EST, Mon–Fri)

Registered Address: 3107-1221 Macleod trail SE Calgary, Canada T2G 2K1

Stripe-compliant disclosure: This page sets out clear timelines for digital fulfilment, refund contingencies, contact channels, and governing-law clauses, satisfying Section 4 (“Fulfilment / Shipping”) and Section 6 (“Refund / Cancellation”) of Stripe’s Website Checklist for service merchants.